Solt Privacy Policy — How We Collect, Use and Protect Your Personal Data

This Privacy Policy is published by Solt — the online gaming platform operated at solt.bet. When we say "Solt", "we", "us" or "our" in this document, we mean the entity responsible for operating the Solt platform and for determining how your personal data is collected and used.

This policy applies to every person who:

• Visits the Solt website at solt.bet, whether or not they are a registered user.
• Creates a registered account on Solt.
• Deposits funds, places bets or participates in any Solt game or promotion.
• Contacts Solt's customer support team by any channel.
• Receives any marketing communication from Solt.

The Solt platform is operated specifically for users in Pakistan. Your personal data is processed in the context of providing an online gaming service to Pakistani residents, and this policy reflects that context.

Solt collects personal data in two ways — information you provide directly and information collected automatically during your use of the platform.

Information you provide directly:

Information collected automatically:

• Device and browser data: Device type, operating system, browser type and version, screen resolution.
• Log data: IP address, login timestamps, pages visited, session duration and the sequence of actions taken during a session.
• Gaming activity: Game types played, bet amounts, win/loss records, cash-out timing in crash games and session frequency.
• Cookie data: See Section 6 for a full explanation of cookies used on Solt.

Every piece of personal data Solt collects is used for a specific, documented purpose. The table below maps each use to the data it relies on:

Solt does not use your personal data for automated individual decision-making that produces legal or significant effects without human oversight. If our fraud detection system flags an account, a human review takes place before any action is taken.

Solt processes your personal data on the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the terms of our agreement with you — including operating your account, processing transactions and providing access to games. Without this processing, Solt cannot provide the service to you.
• Legal obligation: Processing required by applicable law, including identity verification for financial transactions, anti-money laundering compliance and responsible gaming obligations.
• Legitimate interests: Processing carried out to protect the security of the Solt platform, detect fraud, prevent abuse and improve our service — provided our legitimate interests do not override your rights and freedoms.
• Consent: Processing for marketing communications and optional analytics features. Where consent is the legal basis, you have the right to withdraw it at any time without affecting your ability to use Solt's services.

Solt shares personal data with third parties only where strictly necessary. The categories of third parties that may receive your data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive the data necessary to process your deposit or withdrawal — typically your registered mobile number or bank account number and the transaction amount.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your CNIC details and date of birth to perform identity verification checks as required by financial regulations.
• Game providers: Providers such as Spribe, Pragmatic Play, BGaming and others that supply games available on Solt receive anonymised session data necessary to deliver their games — they do not receive your name, contact details or payment information.
• Security and fraud prevention: Specialist services used to monitor for fraudulent account activity, bot usage and payment fraud may receive log data and transaction metadata. No personally identifying information beyond what is necessary is shared.

All third parties with whom Solt shares data are contractually bound to use that data only for the specific purpose for which it was shared and to maintain appropriate security standards. Solt does not transfer personal data to recipients outside of the regions where Solt operates without appropriate data transfer safeguards in place.

Solt uses cookies and similar technologies to make the platform work correctly, keep you logged in securely, and understand how the platform is being used so we can improve it. Here is a breakdown of the specific cookies Solt uses:

Solt does not use third-party advertising cookies or tracking pixels that share your behaviour with external advertising networks. Optional analytics cookies can be declined without affecting your ability to use the platform. You can manage cookie preferences through your browser settings at any time.

Solt retains personal data only for as long as is genuinely necessary. Retention periods are determined by the purpose for which the data was collected and by applicable legal requirements.

• Account data: Retained for the duration of your account's active period plus 5 years after account closure to meet financial record-keeping obligations.
• Transaction records: Payment and transaction history is retained for 7 years following each transaction in line with standard financial compliance requirements.
• Identity verification documents: CNIC copies and identity verification records are retained for 5 years after the last transaction on the account.
• Customer support records: Support correspondence is retained for 3 years from the date of the interaction to allow for dispute resolution and quality review.
• Gaming activity logs: Retained for 3 years for responsible gaming monitoring and fraud detection purposes.
• Marketing consent records: Retained for the duration of your active consent plus 2 years after withdrawal, to evidence compliance with consent obligations.

Protecting your personal data from unauthorised access, loss or theft is a core operational responsibility at Solt. The following security measures are in place:

• TLS encryption on all data transmitted between your device and Solt's servers. All connections to solt.bet operate over HTTPS.
• Password hashing: Your password is never stored in plain text. Solt stores only a one-way cryptographic hash of your password, meaning even Solt's own staff cannot see your actual password.
• Two-factor authentication: Available on all Solt accounts and strongly recommended. When enabled, logging in requires both your password and a one-time code sent to your registered mobile number.
• Role-based access controls: Solt staff access to player data is restricted to the minimum required to perform their specific job function. All access is logged and reviewed periodically.
• Penetration testing: Solt engages third-party security professionals to conduct periodic assessments of the platform's security posture.
• Incident response: Solt maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, Solt will notify affected users without undue delay.

While Solt implements strong security measures, no internet-connected platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password for your Solt account and never share your login credentials with anyone.

You have the following rights in relation to the personal data Solt holds about you. To exercise any of these rights, contact us at support@solt.bet. Solt will respond within 30 days of receiving your request.

Solt is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or participate in any real-money activity on Solt. We do not knowingly collect personal data from anyone under 18 years of age.

If Solt discovers or has reason to believe that a user is under 18, the account will be immediately suspended and all data associated with the account will be reviewed. Any funds held in an under-age account will be handled in accordance with the process described in Solt's Terms and Conditions, and the personal data will be deleted or restricted to the minimum necessary for legal documentation of the incident.

If you believe that a minor has created an account on Solt, please contact us immediately at support@solt.bet so we can take action promptly.

Solt sends marketing communications — such as promotion announcements, bonus offers and game updates — only to players who have explicitly opted in to receive them. You can manage your marketing preferences from your account settings at any time.

Solt's marketing communications are based on your account activity and game preferences. For example, a player who regularly plays crash games may receive notifications about new crash game releases or crash game tournaments. This personalisation is performed using data held within Solt's own systems and does not involve sharing your data with external advertising platforms.

Solt may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or improvements to how we explain our practices. When material changes are made, Solt will notify registered players via an in-platform notification or email at least seven days before the updated policy takes effect.

The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically so you remain informed about how Solt handles your personal data. Your continued use of the Solt platform after a policy update comes into effect constitutes your acknowledgement of the revised terms.

If you have questions about a change to this policy or want to understand what a specific change means for you, contact Solt support and we will explain it in plain language.

For any questions, concerns or requests relating to this Privacy Policy or to how Solt handles your personal data, please use the following contact details:

For questions about your account security specifically — such as suspicious login activity or concerns about unauthorised access — please contact Solt support immediately via live chat so we can investigate and act without delay.

For information about Solt's platform rules and player obligations, see our Terms and Conditions. For information on responsible gaming tools available to you, see our Responsible Gaming page.